HMN Careers

Health Media Network is dedicated to fostering creativity, accountability and excellence throughout the organization. Staying on the cutting edge of digital Point of Care requires a talented and focused team dedicated toward driving ongoing innovation. Our team comprises of talented individuals in healthcare, sales, marketing, digital media, technology and customer service. Together, we collaborate and push Point of Care media to new heights.

Our success as the fastest growing digital Point of Care media company depends on the strength of our team. We work closely with our employees to build a rewarding work environment. Join HMN and you will be part of a dynamic and passionate team of individuals that inspire greatness in each other. Our success starts with you. For career opportunities, see the positions available below! Please email your resume and cover letter to jobs@hmnads.com; be sure to put the position you’re interested in in the subject line.

Client Care Representative — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 60,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

Client Care Representatives play a critical on our client care team by managing the telephone support for our national clients. Health Media Network will provide training that will help you advance in your career. We are looking for curious, detail-oriented, high energy career-minded people committed to providing exemplary customer service.

Responsibilities:

  • You will assist new clients on the telephone with the onboarding process by proactively welcoming them to Health Media Network, and coordinating all new account activities
  • You will answer all inbound calls from our clients, diagnose and solve technical issues
  • You must be able to quickly analyze problems and clearly articulate the steps that may be necessary to resolve issues with a smile
  • You will proactively call clients to make sure that they are happy with their experience and educate them on new product updates

Candidate Profile:

  • Have 2 years customer service experience, preferably in a technology field
  • Experience providing troubleshooting steps over the phone to “non-technical” people
  • Ability to work in a fast-paced environment handling both inbound and outbound calls
  • Experience working with ticketing systems and expeditiously closing/escalating tickets
  • High levels of professionalism and integrity
  • Highly motivated to work in a fast paced environment and collaborate with others
  • Excellent problem solving skills
  • Associate’s/Bachelor’s degree preferred

Job Type:

Full-time

Operations Engineer — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 60,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

Health Media Network is looking to hire a Second Level Customer Care person with networking expertise to support our digital media platform. This person will work for the Vice President of Operations. The successful candidate will provide top level technical support for a nationally distributed network of several thousand media players and monitors for a fast growing company. Use their knowledge of networking principles to resolve issues escalated by the tech/customer support team. Research, develop, and implement new technological solutions. Provide remote support to field service technicians. In addition, this person will provide internal Information Technology support to the company.

Responsibilities:

The day to day responsibilities below are in order of importance, and will include:

  • Second level customer support for our digital media network
  • Project management for larger customer projects
  • Support of the HMN logistics center technical needs
  • Support of internal resources
  • Testing and evaluations of new products

Candidate Profile:

Candidates should possess the following qualities – culture is critical as we are a growing company:

  • Personable and always professional
  • Customer service oriented
  • Excellent troubleshooting skills
  • Have excellent verbal and written communications skills
  • Be able to explain often complex network technology, protocols, and behaviors to laymen in a concise and comprehensible manner over the phone
  • Able to work on a team as an integral team member
  • Will take ownership of issues and see them to conclusion
  • Can handle a good number open issues and one time, in various states, and make sure nothing is dropped
  • Can deal with “C” level executives outside the company comfortably
  • Is happy in a small company setting

Candidates should be proficient in the following technical areas:

  • Networking
  • Strong knowledge of TCP/ IP and all acronyms (how they work – not just what they mean)
  • SOHO level network devices (including routers, switches, modems, firewalls, WAPs)
  • Microsoft Windows Basics – experience with Windows 8 Desktop

The following would be preferred training:

  • CompTIA – A + Certification and Network+
  • CCENT
  • CCNA extra bonus
  • Familiarity with Android OS and Ubuntu a plus.
  • BroadSign administrator experience – 2 years – will almost guarantee you at least a phone interview

Job Details:

  • Full-Time
  • Located in Darien, CT
  • Time will be spent in offsite Logistics Center, as well
  • 8:30am-5:30pm normal hours; may need to do phone support after hours
  • No telecommuting
  • No relocation

 

 

Interested in becoming a part of HMN?

Find out more about the HMN Team

ADDRESS
9 Old Kings Highway South, Darien, CT 06820
PHONE 212-358-4000

PHONE: 866-777-4445
ADVERTISERS EMAIL: adsales@hmnads.com
PRACTICES EMAIL:  service@hmnads.com