HMN Careers

Health Media Network is dedicated to fostering creativity, accountability and excellence throughout the organization. Staying on the cutting edge of digital point of care requires a talented and focused team dedicated toward driving ongoing innovation. Our team comprises of talented individuals in healthcare, sales, marketing, digital media, technology and customer service. Together, we collaborate and push Point of Care media to new heights.

Our success as the fastest growing digital point of care Media Company depends on the strength of our team. We work closely with our employees to build a rewarding work environment. Join HMN and you will be part of a dynamic and passionate team of individuals that inspire greatness in each other. Our success starts with you. For career opportunities, see the positions available below! Please email your resume and cover letter to jobs@hmnads.com; be sure to put the position you’re interested in in the subject line.

Client Care Representative — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 55,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

Client Care Representatives play a critical on our client care team by managing the telephone support for our national clients. Health Media Network will provide training that will help you advance in your career. We are looking for curious, detail-oriented, high energy career-minded people committed to providing exemplary customer service.

Responsibilities:

  • You will assist new clients on the telephone with the onboarding process by proactively welcoming them to Health Media Network, and coordinating all new account activities
  • You will answer all inbound calls from our clients, diagnose and solve technical issues
  • You must be able to quickly analyze problems and clearly articulate the steps that may be necessary to resolve issues with a smile
  • You will proactively call clients to make sure that they are happy with their experience and educate them on new product updates

Candidate Profile:

  • Have 2 years customer service experience, preferably in a technology field
  • Experience providing troubleshooting steps over the phone to “non-technical” people
  • Ability to work in a fast-paced environment handling both inbound and outbound calls
  • Experience working with ticketing systems and expeditiously closing/escalating tickets
  • High levels of professionalism and integrity
  • Highly motivated to work in a fast paced environment and collaborate with others
  • Excellent problem solving skills
  • Associate’s/Bachelor’s degree preferred

Job Type:

Full-time

Customer Experience Specialist — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 55,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

The Customer Experience Specialist will work diligently to retain existing customer relationships by ensuring that the Health Media Network platform value proposition is clearly communicated. Our platform includes a proprietary graphic design software that allows our customers to create custom graphics and videos that can be displayed live on their medical office network for their patients to view. The Customer Experience Specialist will proactively telephone our existing customers, demonstrate the value of our “Creator Software” features and assist them in activating the software. Once customers have activated the feature you will provide ongoing product support to ensure that our customers stay happily engaged. Health Media Network will provide in depth training on the “Creator Software.”

Responsibilities:

  • Build customer relationships by providing in-depth software support via telephone, email and remote desktop access tools
  • Deliver solutions by identifying customer problems, researching answers and guiding customers through corrective steps to ensure 100% customer satisfaction
  • Tailor each training call to optimize learning and increase engagement
  • Track accounts to identify retention risk and work proactively to eliminate risk
  • Function as the voice of the customer and provide internal feedback. Identify, document, and report technical issues to ensure optimal product performance

Candidate Profile:

  • Passion to teach “Creator Software” training sessions to existing customers over the telephone with an encouraging, enthusiastic manner. You take pride in making the “Creator Software” activation process easy and fun
  • Exceptional relationship-building skills, customer service, critical thinking, and creative skills
  • Excellent interpersonal, written, and verbal communication skills; including empathy, listening, and the ability to diffuse, persuade and influence
  • Strong sense of urgency and accountability to drive positive customer outcomes
  • Technically savvy and love to work with an Adobe Creative Suite and PowerPoint
  • Ability to thrive in a very fast paced deadline driven environment
  • Cultural fit: Creative, Proactive, Accountable, Collaborative, and Customer-centric
  • Bachelor’s Degree required
  • Bilingual-English and Spanish desired

Job Type:

Full-time

Head of Digital Strategy, Technology and Distribution — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 55,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

As the Head of Digital Strategy, Technology, and Distribution you will drive the innovation of new digital technical product roadmaps for Health Media Network. Immediate focus: Mobile. You will oversee the development of new mobile product from launch to UX. You will lead the integration of mobile into our existing digital platform. You must possess a unique blend of digital product management and technology; a big-picture vision, and the drive to make that vision a reality. We are looking for someone who is UX focused and mobile technology savvy. A successful candidate will be highly analytical and resourceful with the ability to work closely with cross-functional teams including: data, designers, product developers, third party resources, marketing, finance and more to deliver award winning UX.

Responsibilities:

  • Lead the Health Media Digital Network User Experience (UX). Top priority: Launch a Mobile product and integrate it into existing digital network
  • Specifying market requirements for current and future digital products
  • Serve as the intersection between business, technology and UE
  • Developing and implementing a company-wide digital network UX strategy, working with all departments/partners to execute
  • Analyzing potential partner relationships for HMN Digital Network

Candidate Profile:

  • 10+ years of progressive experience leading both technology and digital product management teams. Must be able to lead the technical development of mobile product
  • Must be passionate about creating award winning UX and launching a new mobile platform
  • Proven ability to lead the development of mobile products with a team designers, developers and third-party vendors
  • Highly proactive and solution-oriented, a team player and self-starter
  • Ability to work in a fast paced, small company environment
  • Some web analytics will be helpful
  • Cultural fit: creative, proactive, accountable and collaborative
  • Bachelor’s degree

Job Type:

Full-time

Integrated Marketing Manager — Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 55,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

The Integrated Marketing Manager will partner with the National Advertising Sales Executives in securing major pharmaceutical advertising campaigns for their digital network.

Responsibilities:

  • Proactive development of sales materials (presentations, media kits, sell sheets)
  • Management of sales development relationships and brand projects
  • Full-cycle management of client-specific programs from creation to execution
  • Actively source and develop relationships with third-party promotional and marketing partners
  • Event planning and activation
  • Manage day to day requests from Chief Revenue Officer, sales and marketing team as needed

Candidate Profile:

  • 4+ years of experience in healthcare/pharma/media marketing for a major consumer brand
  • Excellent creative and copy writing skills
  • Ability to work directly with clients in professional manner
  • Ability to work in a fast-paced environment and handle multiple projects
  • Understanding of digital marketing concepts and capabilities
  • Ability to manage occasional events
  • Must be highly creative, motivated, and energetic
  • Highly proactive and solution-oriented, a team player and self-starter
  • Ability and confidence to contribute creative thoughts to all aspects of project development
  • Strong presentation skills (verbal, written)
  • Proficiency with Microsoft Word, Excel and PowerPoint

Job Type:

Full-Time

Director, National Accounts – Chicago, IL/Darien, CT

Who We Are:

Launched in 2007, Health Media Network (HMN) is one of the fastest growing digital Point of Care media companies in the U.S., reaching more than 55,000 physicians in over 13,000 medical offices and healthcare systems across the country. HMN offers 30 specialty health networks that educate and empower patients to facilitate better conversations with their doctors.

The Role:

The Director, National Accounts is an advertising sales professional with a proven track record of success in accelerating revenue and cultivating long term strategic partnerships/relationships with pharmaceutical, pharmacy and consumer health goods marketers. The ideal candidate is a highly motivated self-starter with an entrepreneurial spirit and a passion for the healthcare and media ecosystems.

Responsibilities:

  • Analyze client advertising and marketing needs; consultatively recommend appropriate advertising solutions; negotiate, close, execute, optimize and renew with growth
  • Aggressively seek out new business opportunities to drive incremental sales while managing existing business
  • Drive revenue across all relevant HMN networks and products/solutions
  • Keep up-to-date with industry trends and developments as they pertain to your accounts
  • Differentiate yourself and HMN in the market by becoming a healthcare thought leader, trusted advisor and preferred partner to clients

Candidate Profile:

  • 8+ years in advertising sales with significant pharmaceutical/consumer health experience and contacts
  • Strong understanding of pharmaceutical/consumer health goods marketing strategies and tactics
  • Point of Care media sales experience is preferred, but not required
  • Demonstrated consultative and strategic sales and presentations style
  • Track record of maintaining exceptional day-to-day sales, prospecting and new business development activities
  • Ability to thrive in a very fast paced deadline driven environment
  • Superior verbal and written communication skills; exemplary customer service
  • Proficient with complete Microsoft Office Suite required
  • Cultural fit: creative, proactive, accountable, collaborative and entrepreneurial
  • Bachelor’s Degree required

Job Type:

Full-time

Interested in becoming a part of HMN?

Find out more about the HMN Team

Our Team

ADDRESS
9 Old Kings Highway South, Darien, CT 06820
PHONE 212-358-4000

PHONE: 866-777-4445
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